Privacy policy

At 11:Eleven, we are committed to protecting your privacy and ensuring the security of your personal information. This policy describes how we collect, use, and share your data when you visit or make a purchase from www.11eleven.org.in

1. Information We Collect

We collect two main types of information from our customers:

A. Information You Provide (Personal Information)

This information is collected when you place an order, create an account, or subscribe to our mailing list. It includes:

  • Contact Details: Name, shipping address, billing address, email address, and phone number.

  • Account Information: Username and password.

  • Payment Information: Note: We do not store your full credit card details. Payment processing is handled by secure third-party payment gateways (e.g., Razorpay, PayU). We only receive confirmation of payment.

  • Communications: Records of your correspondence with our customer service team.

B. Information Collected Automatically (Device & Usage Data)

When you browse our site, we automatically collect certain information:

  • Device Information: IP address, web browser type, time zone, and cookies installed on your device.

  • Usage Information: Details about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We use tools like Google Analytics for this purpose.

2. How We Use Your Information

We use the information we collect to operate our business and provide services to you, specifically to:

  • Fulfill Orders: Process your transactions, arrange for shipping, and provide you with invoices and order confirmations.

  • Communication: Communicate with you about your order status, new products, and special offers (if you have opted-in).

  • Improve the Site: Analyze how our customers browse and interact with the Site to improve its design, layout, and product offerings.

  • Marketing: Personalize your experience by displaying relevant products and ads (you can opt-out at any time).

  • Fraud Prevention: Screen our orders for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your data as described above:

  • Service Providers: We share your information with third-party partners who perform services on our behalf:

    • Payment Gateways: To process payments securely.

    • Logistics Partners: To fulfill shipping and delivery (Name, Address, Phone Number).

    • Analytics Providers: To understand Site usage (e.g., Google Analytics).

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • Opt-out of Marketing: You may choose to stop receiving marketing emails from us by following the unsubscribe link in those emails.

  • Data Access: You can request details of the personal data we hold about you by emailing us at 11eleven.org@gmail.com

5. Data Security

We take reasonable steps and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website uses Secure Socket Layer (SSL) technology and is hosted on secure servers.

6. Changes to This Privacy Policy

We may update this policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date.