Terms of service

These Terms of Service ("Terms") govern your use of the website [Your Website Address] ("Site"), owned and operated by [Your Official Company Name] ("11:eleven," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms.

1. Eligibility to Use the Site

• Age Restriction: Use of the Site is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons under the age of 18 ("Minors") are not eligible to use the Site. If you are a Minor, you may use the Site only with the involvement of a parent or legal guardian.

• Account Integrity: You are responsible for maintaining the confidentiality of your account information (Display Name and Password) and for all activities that occur under your account.

2. Products and Order Acceptance

• Product Description: We endeavor to be as accurate as possible in the description of our products. However, as the nightwear is made-to-order or curated by our team, actual colors, finish, and size may vary slightly from the images shown. We rely on the accuracy of the images provided by our suppliers, but cannot guarantee that your device's display of any color will be accurate.

• Made-to-Order System: By placing an order, you acknowledge and agree to our production and delivery timelines as specified in the Shipping Policy.

• Order Acceptance: Your order submission constitutes an offer to purchase the goods. We reserve the right to accept or reject any order for any reason. Your order is accepted only when we dispatch the product and send you an email confirmation.

• Price: Prices and availability of products are subject to change without notice. In the event a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product.

3. Payment Terms

• Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD).

• COD Fee: Orders opting for COD will incur a non-refundable COD handling fee of ₹[Insert COD Fee, e.g., 75], as specified in the Shipping Policy.

• Taxes: All prices listed are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated.

4. Shipping, Exchanges, and Returns

All sales and transactions are expressly governed by our dedicated policies, which are considered part of these Terms:

• Shipping Policy: Governs all aspects of order processing, shipping charges (including the COD fee), and delivery timelines.

• Exchange Policy: NO MONETARY REFUNDS are offered. Only size exchanges or store credit are permitted under the conditions and fee structure outlined in the 11:eleven Exchange Policy. By purchasing, you agree to this strict policy.

• Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the carrier.

5. Intellectual Property Rights

• All content on the Site, including text, graphics, logos, images, digital downloads, and the compilation of the content (the "Content"), is the property of 11:eleven or its suppliers and is protected by Indian and international copyright and trademark laws.

• The 11:eleven brand name and logo are registered trademarks of [Your Official Company Name]. You may not use any trademark, logo, or proprietary graphic without our express written permission.

6. Limitation of Liability

• 11:eleven shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or the inability to use the products purchased from the Site, even if 11:eleven has been advised of the possibility of such damages.

• In no event shall 11:eleven's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Site or purchasing products.

7. Indemnification

You agree to indemnify and hold harmless 11:eleven, its owners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

8. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

• Any dispute or claim arising out of or in connection with these Terms, the use of the Site, or the products sold will be subject to the exclusive jurisdiction of the courts located in [Insert City of Your Registered Office].

9. Grievance Redressal

• In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have an established grievance redressal mechanism.

• For any complaints or grievances, please contact our designated Grievance Officer:

• Grievance Officer: [Name of Grievance Officer, e.g., Head of Customer Relations]

• Contact Email: [Your Single Email ID]

• Acknowledgment: We will acknowledge the receipt of any consumer complaint within forty-eight (48) hours and aim to redress the complaint within one month from the date of receipt.

10. Amendments

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.